| ID | Subject | Customer | Source | Priority | Status | SLA |
|---|
94%
Auto-Approved
71%
Flagged for Review
45%
Rejected Rate
2.4s
Avg AI Processing
QR Code Validator
VALID — Active Warranty
CustomerJames Thompson
DeviceSamsung Galaxy S24 Ultra
ProductClear-Coat Original
StoreMO Dubai Mall
Purchase Date18 Jan 2026
Warranty10 months remaining
Fraud Score8/150 — Clean
Lifetime ReplacementEligible — reduced cost, same device
QR SCAN TRAIL
✓
Origin
12 Jan
✓
Transit
15 Jan
✓
Delivered
17 Jan
✓
Sold
18 Jan
25
Claim Velocity
35
Impossible Location
40
Duplicate Receipt
20
Low AI Confidence
30
Manual Flag
Auto-flag threshold: ≥ 50 points | 3 consumers currently flagged
London--:--GMT+0
Paris--:--CET+1
Dubai--:--GST+4
Tokyo--:--JST+9
New York--:--EST-5
Sydney--:--AEST+11
SM
Sarah Mitchell Customer
My Fusion Pro is peeling at the edges...
1
DM
Dubai Mall Store Store
We're running low on Fusion Pro for iPhone 16...
2
CP
Cyril Montanari Distribution
Q2 shipment for France — need to discuss volume...
AR
Ahmed Al-Rashid Customer
Still waiting for my replacement!
SLA
WL
Westfield London Store
RapidCut machine showing error E-204...
TK
Tokyo Shibuya Store
Customer dispute on Clear-Coat warranty...
SM
Sarah Mitchell Customer